Shipping policy
Last Updated: September 11, 2026
Thank you for shopping with A New Dream. Please review the following shipping information before placing your order.
Order Processing
Orders are processed and prepared for shipment as quickly as possible. Processing times are separate from the estimated shipping time provided by the shipping carrier.
During new releases, restocks, holidays, sales, or periods of high order volume, processing may take longer than usual.
Once your order has shipped, you will receive a shipping confirmation with tracking information using the contact information provided at checkout.
Shipping Rates & Delivery
Available shipping options and applicable shipping costs will be displayed at checkout.
Estimated delivery dates are provided as a convenience and are not guaranteed. Once an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, holidays, or other circumstances outside of our reasonable control may affect delivery.
Tracking Your Order
Once your order has shipped, tracking information will be provided when available.
Please allow time for the carrier to update tracking information after receiving your package. Tracking updates and estimated delivery dates are determined by the shipping carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order. A New Dream is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error before your order has shipped, contact us at hello@anewdream.us as soon as possible. We cannot guarantee that an address can be changed once an order has been placed or processed.
Lost, Damaged, or Missing Packages
If your order arrives damaged, contains the wrong item, or is missing an item due to an error on our end, please contact hello@anewdream.us within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the product and packaging when applicable.
We will review the issue and, if approved, may provide a replacement, store credit, or refund depending on the circumstances and product availability.
For packages lost or damaged while in the carrier's possession, we may assist with determining the appropriate next steps or filing a carrier claim when applicable.
Packages Marked as Delivered
A New Dream is not responsible for packages that the shipping carrier has confirmed as delivered to the address provided at checkout.
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional delivery information.
Returned to Sender
If an order is returned to A New Dream because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, the customer may be responsible for additional shipping costs to have the order shipped again.
Original shipping charges are non-refundable except where required by law or when the shipping issue was caused by an error on our end.
International Orders
If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and other circumstances outside of our control.
Contact Us
For questions or concerns regarding your shipment, contact:
A New Dream
hello@anewdream.us
Please include your order number when contacting us so we can assist you as quickly as possible.