Refund policy
ALL SALES ARE FINAL.
At A New Dream, we take pride in every order we fulfill. Because of the nature of our products, we do not accept returns, exchanges, or issue refunds unless there is an error or qualifying issue with your order.
Please carefully review your size, color, shipping address, and order details before completing your purchase. We are not able to offer returns, exchanges, or refunds due to incorrect sizing, change of mind, or ordering the wrong item.
Order Issues
If we made an error with your order, we’ll make it right. Qualifying issues may include:
- Receiving the wrong item, size, or color
- Receiving an item that is damaged or defective upon arrival
- An item being missing from your order
- A qualifying shipping issue for which A New Dream is responsible
If you experience one of these issues, please contact us at hello@anewdream.us within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the item and packaging when applicable.
Once your claim has been reviewed and approved, we may provide a replacement, store credit, or refund, depending on the circumstances and product availability.
Shipping & Address Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. A New Dream is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
We are also not responsible for packages that have been confirmed as delivered to the shipping address provided at checkout.
Final Sale
Unless your order qualifies under the circumstances outlined above, all purchases are final and cannot be returned, exchanged, or refunded.
By completing a purchase with A New Dream, you acknowledge and agree to this Return & Refund Policy.